Privacy notice (scroll down for cookie policy)

1. INTRODUCTION

Whilst we mostly like to provide visual information, there are times when we need to provide you with a thousand words instead of a picture. This is one of those times. We know this is a long document, but it’s important to us that we’re transparent with you about what happens with your personal data, so please read this if you want to know more. We’re sorry about the language – it is legal wording and we want to leave it as it is. Please get in touch with us if anything is not clear.

This privacy notice provides you with details of how we collect and process your personal data through your use of our websites, including www.graphicchange.com and www.graphicchangeacademy.com, and including any information you may provide through our websites when you purchase a product (including a course) or service, sign up to our newsletter or take part in a prize draw or competition.

By visiting or using our websites or filling in an online form or survey or you are agreeing to the terms of this privacy notice and our Terms of Service.

By providing us with your data, you warrant to us that you are over 13 years of age.

Graphic Change Limited is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Our full contact details are:

Full name of legal entity: Graphic Change Limited

Email address: mydata@graphicchange.com

Postal address: Graphic Change Limited, G9 Castle Cavendish Business Centre, Dorking Road, NOTTINGHAM, NG7 5PN, UK

If you are not happy with any aspect of how we collect and use your data, in the first instance please do contact us at mydata@graphicchange.com, so that we have the chance to resolve things for you. You do have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at mydata@graphicchange.com or by clicking at the bottom of emails from us to update your details in our preference centre.

2. WHAT DATA WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We try to limit the data we need from you to the minimum required to provide you with our services and products. However, we may process certain types of personal data about you as follows:

  • Identity Data may include your first name, last name, and username.
  • Contact Data may include your billing address, email address and telephone numbers if you place an order with us.
  • Financial Data may include your bank account and payment card details if you place an order with us.
  • Transaction Data may include details about payments between us and details of purchases made by you on our websites.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site (like the Academy Membership area). If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, we cannot provide you with a unique Academy logon ID without your email address). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time and explain why.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our websites (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our courses or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • enter a competition, prize draw, promotion or survey; or
    • give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy for further details.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from parties outside the EU such as ONTRAPORT and MailChimp;
    • Analytics providers such as Google based inside or outside the EU;
    • Contact, Financial and Transaction Data from providers of technical, payment processing and delivery services such as Stripe and Paypal, based inside or outside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We try to collect as little personal data on you as is practical. We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at mydata@graphicchange.com or by clicking on a link at the bottom of emails from us to update your details in our preference centre.

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at mydata@graphicchange.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:

 

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer   (a) Identity (b) Contact Performance of a contract with you  
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us   (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to take part in a prize draw, competition or complete a survey   (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests to study how customers use our products/services, to improve our offer to customers and to grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising   (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests to study how customers use our products/services, to improve our offer, to grow our business and to inform our marketing strategy  
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests to develop our products/services and grow our business  

Marketing communications

You will receive marketing communications from us if you have:

  • requested information from us or purchased goods, courses or services from us; or
  • if you provided us with your details when you entered a competition or registered for a promotion, discount or free resources; and
  • in each case above, you have not opted out of receiving that marketing.

We will never sell your data to a third party. We will never share your personal data with any third party for marketing purposes without your express opt-in consent.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any of our marketing message emailed to you or by emailing us at mydata@graphicchange.com.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, academy membership, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at mydata@graphicchange.com.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

  • Third party service providers who provide IT, software as a service (SaaS) and system administration services, for example, for our online Academy site.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6.INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third party service providers are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at mydata@graphicchange.com.

Please note, however, that if you wish to have access to either paid or free online Academy content, your email address is a minimum requirement to generate a unique user ID to ensure a secure Academy environment. Any request to erase this will mean you are unable and unauthorised to access our content requiring a logon ID.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. THIRD-PARTY LINKS

This website may include links, including affiliate links, to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly, particularly in the Academy. For more information about the cookies we use, please see our cookie policy (see just below).

This notice was updated on 24th April 2018 in line with the General Data Protection Regulation (GDPR).


Cookie policy

Our website uses cookies to help provide you a great online experience. Cookies are small text files of letters and numbers that are placed on your computer, mobile phone or tablet when you browse websites.

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to move through to social networks like our Facebook private groups
  • Personalise our site to you to ensure you have a unique student experience
  • Continuously improve our website for you
  • Make our marketing more efficient and more relevant

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below:

Website Function Cookies

Our own cookies

We use cookies to make our Academy website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not to the Academy
  • Remembering if you have accepted our terms and conditions
  • Showing you which pages you have recently visited
  • Allowing you to add comments to our site
  • Tailoring content to your needs and your individual interests
  • Remembering if we have already asked you certain questions

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site includes functionality provided by third parties. An example is an embedded YouTube video. Our site includes the following, which use cookies:

  • YouTube - powers the videos on our site
  • Our CRM system - enables your unique Academy experience

Disabling these cookies may break the functions offered by these third parties and affect your Academy experience.

Social Website Cookies

So you can easily “Like” or share your experience on social websites like Facebook and Twitter we may include sharing buttons or links to these on our site.

Cookies are set by:

  • Facebook
  • Twitter
  • Instagram

The privacy implications on this will vary by social network and will be dependent on the privacy settings you have chosen on these networks. See each provider for their own cookie and privacy policies.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website and what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for those platforms).  

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site, for example our Academy members functions.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

By using our website, you consent to our use of cookies as described above.

 

This cookie policy was updated on 24th April 2018.

 

(The cookie information on this site was derived from analysis provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh, Scotland. If you need similar information for your own website you can use their free cookie audit tool (this is not an affiliate link).)